Privacy Policy

The privacy policy for customer information on the website www.Rodian.vn follows Decree No. 52/2013/ND-CP on e-commerce issued by the government. Rodian has established this privacy policy to demonstrate our commitment to the safe and secure handling of customer information. Through this privacy policy, we want customers to understand how Rodian collects, uses, and shares customer information, as well as how we protect it.

Collection of Customer Information

To use the services of Rodian.vn, buyers are required to provide certain information such as: email, full name, phone number, address, and other details that help us accurately identify payment and delivery details for the recipient. Customers may choose not to provide certain information, but doing so may prevent them from accessing some of the features and benefits our services offer. We also store any information entered by customers on the website or sent to Rodian.vn. This information will be used to respond to customer requests, provide relevant suggestions when shopping at Rodian.vn, improve product quality and services, and contact the customer when necessary. Additionally, transaction information, including: purchase history, transaction value, shipping and payment methods, is also stored by Rodian.vn to address any issues that may arise in the future. Storage period: 2 years from the date of the last order.

Use of Information

The purpose of collecting this information is to build Rodian.vn into an e-commerce website that provides the best possible convenience for customers. Therefore, the collected information will be used for the following activities:

  • Sending information about new products and promotional programs from Rodian.vn.
  • Providing customer support services and additional features.
  • Improving customer service quality.
  • Resolving issues or disputes arising from the use of the website.
  • Preventing illegal activities as per Vietnamese law.

Sharing Information

Rodian.vn understands that customer information is a vital part of our business, and we will not sell or exchange it with any third parties. We will not share customer information except in the following specific cases:

  • To protect Rodian.vn and third parties: We may share account information and personal data when we believe that disclosing this information is necessary to comply with the law, protect the rights, assets, and safety of Rodian.vn users and other third parties.
  • As required by law: When requested by a government authority or when we believe it is necessary and appropriate to comply with legal requirements.
  • Other cases: We will notify customers when information must be disclosed to a third party, and such information will only be shared with the customer's consent. For example, for collaborative promotional programs with Rodian.vn’s partners, or providing necessary delivery information to shipping units.

Customer Feedback and Support

If you would like to update your personal information, please send your request to Rodian01@Rodian.vn or contact our hotline at 083.678.2828 for the fastest assistance.